Cancellation and Refund

We want you to use MaimbeBot with peace of mind. These are the cancellation and refund rules.

1. Cancellation

You can stop using the service whenever you want. There is no lock-in or penalty. When you stop, your accounts simply won't be renewed once the paid period ends. You may also request deletion of your account and data through support.

2. Right to withdraw (7 days)

For online purchases, you have up to 7 days from the purchase to change your mind and request a refund of an MToken pack, as long as the credit hasn't been used (i.e., the MToken is still fully in your wallet).

3. MToken already used

Since MToken is a usage credit on the platform, MToken already consumed (used to activate or renew an account) is non-refundable, because the corresponding service was already provided. A partially used MToken balance may be refunded only for the unused portion, within the withdrawal window.

4. How to request

Send a request to suporte@maimbebot.com.br with your account email and the purchase. We review it and, when applicable, the refund is issued to the same payment method. The credit time depends on the payment provider and the card issuer.

5. Technical issues

If you bought MToken and there was a failure on our side that prevented you from using the service, contact us: we fix the problem or refund the affected part.

6. Important note

The refund refers to the MaimbeBot service. We do not refund in-game losses (resources, troops, IGG penalties), as these are external to the platform — see the risk section in our Terms of Use.